Todd Smith's Roadmap to the Intelligent Dealership
Todd Smith joins CBT News' Inside Automotive to lay out his roadmap for the Intelligent Dealership. He explains why AI is not traditional software, introduces the concept of the 'dealership brain' as a centralized repository of institutional knowledge and workflows, and argues that dealers must turn AI inward before pointing it at customers. The conversation covers data-as-inventory, why vendor-owned intelligence is a strategic risk, and practical AI applications across sales, service, used vehicles, and HR.
"This is very compounding technology. It's not linear. You're not making a once-a-year update to your SaaS tool."Watch on YouTube

